Once restarted, close down all applications that might use a video camera or webcam.ģ. If the problem persists after doing step #1 above, please restart your computer. On the window that appears, click the button titled 'check for new version.' For Mac, this will read 'check for update.' If a new version is detected, install it to your computer, then try to take your exam again after the install is finished. For Mac users, this will be a Globe icon. Please exit the pre-exam webcam check, and click the 'i' icon in the LockDown Browser toolbar. When there are warnings of not being able to detect the webcam, or you experience a 'Spinning Wheel' icon (but no webcam image) we recommend students follow these steps:ġ.